Returns & Refund Policy

Returns

If you are purchasing as a consumer in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your items, in accordance with applicable consumer protection laws.

To request a return or cancellation, you must contact us within 14 days of delivery at:

fostertaylorofficial@gmail.com

Returned items must be:

• Unworn and unused

• In their original condition

• With tags attached

• Returned with original packaging where reasonably possible

Proof of purchase may be required.

Returns must not be sent without prior authorisation. Unauthorised returns may be refused.

Approved returns should be sent to:

Foster Taylor Returns
c/o RIF Worldwide Plc
Units 5–7, Frenchs Avenue
Dunstable, Bedfordshire
LU6 1BH
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or not as described.

We recommend using a tracked delivery service, as Foster Taylor cannot accept responsibility for returns lost in transit.

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Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival and contact us promptly if your item is faulty, damaged, or incorrect.

Where required under applicable consumer law, we will offer an appropriate remedy, which may include a replacement, repair, refund, or exchange.

Nothing in this policy affects your statutory rights.

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Non-Returnable Items

The following items are not eligible for return unless faulty:

• Personalised or custom-made products

• Gift cards

• Opened beauty or personal care products

• Sealed goods not suitable for return once opened

• Clearance or sale items

For hygiene reasons, we reserve the right to refuse returns that show signs of wear, use, washing, damage, or alteration.

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Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or item, please place a new order separately and return the original item in accordance with this policy.

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Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method.

Please note:

• Original delivery charges are non-refundable unless required by law.

• Return shipping costs are non-refundable unless the item is faulty, incorrect, or not as described.

• Banks and payment providers may take additional time to process refunds after they have been issued.

If you have not received your refund within 14 business days of approval, please contact:

fostertaylorofficial@gmail.com

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Contact

For all returns and refund enquiries, please contact:

fostertaylorofficial@gmail.com